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Free shipping for orders over $200*

AICIS registered
Authorised suppliers of Elleebana
Free shipping for orders over $200*

Shipping Policy




We offer same day dispatch on most items if your order is placed before 12pm AEST.

Shipping is charged on a selection of our store items and is charged at a flat rate.

We offer combined shipping at this flat rate with other items from our store. 

If you need your order urgently you can choose Express Post on checkout.


Deliveries within Australia


Deliveries are sent by Australia Post and include tracking. Please allow 2 to 10 business days from the date your payment clears for items being delivered within Australia. We are not liable for the length of time it takes our carrier to deliver your item to you. Please note the amount of time it takes to get to you can vary depending on what is happening at the postage or shipping processing facility that day and is independent of how long your previous orders took to arrive. If you require an item urgently, please choose Express Postage.

We are not liable for any delays caused by the wrong address being supplied by you or by any changes you wish to make after your order has been placed including your request for your order to be sent to an address other than the one completed by you on checkout. 

Be advised shipping delays are to be expected around public holidays and the Christmas rush period and we are not liable for these delays.

We endeavour to hold most of our range in our Sydney location and will dispatch same day on most orders before 2pm AEST, however occasionally items are not immediately available for dispatch. If and when this occurs we will contact you within 3 business days notifying you of the estimated day of dispatch from our Sydney location and you will be offered the choice between a refund or waiting for the item. 

If you wish to change your order after it has been dispatched we hold the right to request a new order is placed and the original order is returned before a refund can be offered. Your returned order must meet our return policy terms and conditions and a refund is not guaranteed.


Express Post

Express Post orders are sent via Australia Post and you can expect to receive your order the next day (orders after 2pm will be process the day after the order was placed)

The Express Post network covers 80% of Australian business addresses, private addresses and post office boxes. If your order is for an address outside this network, Australia Post will use the fastest possible transport links, but it isn’t be covered by Australia Post’s Next Day Guarantee. To find out if your location is included in the Express Post network please visit the Australia Post website.


New Zealand  Deliveries

We use Express International Service with tracking and signature. Estimated delivery time is between 2 to 4 business days. We charge a flat rate of $9.95 and FREE shipping for order $200 or over. Additional delays may be caused by Customs.


USA and Canada  Deliveries 

We use Pack and Track international. Estimated delivery time is between 3 to10 business days. We charge a flat rate of $17.95 and FREE shipping for orders $200 or over. Additional delays may be caused by Customs.


International Deliveries

(UK, Belgium, Croatia, Denmark, Estonia, France, Germany, Hong Kong, Ireland, Israel, Malaysia, Netherlands, Poland, Portugal, Singapore, Korea, Spain, Sweden, Thailand, Switzerland, Norway, Romania)

Please allow 3 to 10 working days from date payment is cleared. Additional delays may be caused by Customs in your country.


Force majeure

We are not liable for any failure or delay in supply or delivery or of any damage or defects to goods supplied or delivered that is caused by an event or circumstance beyond our reasonable control (including, without limitations, strikes, lockouts and other industrial disputes).